Welcome to Interpreto. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our mobile application, website, and related services (“Platform”).

By using Interpreto, you agree to the practices described below.

1. Information We Collect

We collect the following types of information:

A. Personal Information

• Name, email address, phone number
• Address, location (for matching)
• Date of birth
• Payment or payout details (via Stripe or similar processors)

B. Interpreter-Specific Information

• Languages spoken and claimed fluency
• Certifications (optional but recommended)
• Resume or work experience
• Ratings, reviews, and job performance data

C. Usage Data

• Log-in times, job activity
• In-app actions (bookings, messages, cancellations)
• Device type, operating system, and IP address

D. Location Data

We use real-time location data to:

• Match users with local interpreters
• Track interpreter arrival and job status (with permission)

2. How We Use Your Information

We use your data to:

• Facilitate bookings between users and interpreters
• Match users with interpreters based on location, availability, and language
• Process payments and payouts securely
• Monitor performance and improve service quality
• Comply with legal and regulatory requirements (e.g., HIPAA, ADA, Title VI)

We do not sell your personal information.

3. Sharing Your Information

We may share your information with:

• Payment processors (e.g., Stripe) to manage payments securely
• Service providers (e.g., email, hosting, analytics)
• Law enforcement or regulators when legally required
• Enterprise clients (with consent) for job reporting or invoicing

All interpreters are bound by confidentiality agreements and must comply with data privacy obligations.

4. Data Retention

We retain your information for as long as your account is active or as required by law. You may request deletion of your account and personal data at any time by contacting us at support@getinterpreto.com.

5. Security

We use encryption, secure servers, and industry-standard safeguards to protect your data. However, no system is 100% secure. You are responsible for keeping your password and login information confidential.

6. HIPAA Compliance

For medical interpreting jobs, we follow HIPAA regulations to ensure that any protected health information (PHI) is handled with the utmost confidentiality and security.

7. Your Rights

Depending on your location, you may have the right to:

• Access or correct your personal information
• Request deletion of your data
• Opt out of marketing communications
• Request data portability

To exercise these rights, contact privacy@getinterpreto.com.

8. Children’s Privacy

Interpreto is not intended for users under 18. We do not knowingly collect personal data from children.

9. Changes to This Policy

We may update this Privacy Policy to reflect legal or operational changes. We will notify users via email or in-app notifications.

10. Contact Us

If you have questions or concerns about this policy, reach us at:
📧 privacy@getinterpreto.com